Multi-Unit Leadership Workshop

It's the 2nd decade of the 21st Century: are your Area Managers and Regional VPs supervising their markets and people with skills from the 1990s? If so, your people, performance and profits are not working at capacity. This dynamic, interactive and multimedia workshop will help transform your multiunit managers from good to great, guaranteed.

The content is based on brand new research involving 1500 high-performing multiunit franchisees, Area Directors and Regional Managers across 21 different brands and 4 industries. We’ll customize the presentation for your company, brand and objectives while we share and detail the do’s and don’ts of hiring, grooming, and developing your multi-unit leaders to the next level.

Target Audience

Multi-Unit Managers (MUMs), Regional Directors, Executives, Owners, Franchisees at QSR, Casual, Family, Fine Dining, or Contract Foodservice.

Format

Offered in 90 minute, 2 hour, Half-Day or Full-Day versions

The Multi-Unit Leadership Live Workshop covers these topics (and more):

The Big Picture

• A detailed look at the top line competencies and insights from our research with over 1500 high-performing MULs.
• The 10 best practices related to MUM selection, development and performance.
• The 5 biggest challenges MUMs will face this year (and how to overcome those challenges).
• 5 ways the Area Manager role is changing in 2012.

• An overview of the 7 stages that transform Multi-Unit Managers to Multi-Unit Leaders.
• Company MUMs versus Franchise MUMs: how to transform from an “enforcer of brand compliance” to developer of brand commitment.

Talent: Recruiting, Grooming, Training and Motivating

• The 3 best ways to select and groom new Multi-Unit Managers
• How to coach and develop veteran Multi-Unit Managers who’ve been in the position for more than 5 years.
• How MUMs can most effectively build a continuous talent pipeline in their units.
• The 11 fatal errors new MUMs make (and what to do about it)
• Adult learning: Coaching and Grooming the iPod Generation manager
• Case studies: the 5 best company practices for developing high-performing MUMs.

Time and Process Management

• A realistic and effective 21st Century approach to managing Time and multiple priorities
• Creative ways to design and execute effective quarterly business plans that align with period goals (and how to integrate them into shift execution at each unit).
• The 3 Time Management Tools that helps MUMs work smarter, not harder

Communication and Leadership

• Communicating as a leader and as a manager are not the same…insight into the important difference and how you can master both
• The MUM role in alleviating drops in productivity at the unit level.
• How your multi-unit team can easily catalog and share their best practices and expertise
• How to construct a customized “Idea Bank” for your future leaders.
• How to motivate and inspire iPod Generation team members

The Art of the High-Impact (revenue-generating) Unit visit.

• The do’s and don’ts of effective MUM Unit Visits.
• Transforming from “inspect and correct” management to collaboration and development via a 5-stage process that gets guaranteed results with all managers and crew.
• How to customize the visit to the personality and performance of the unit, its customers and unique marketplace.
• Purposeful 1 on 1’s: three ways to effectively coach unit managers after a store visit so that you aren’t solving the same problems over and over.
• The High Impact Unit Visit: A Step-by-Step Checklist and template to use to improve your effectiveness in each store

Execution

• The Roadmap: a 30/60/90 day plan for application, transformation, and execution.
• The Commitment: attendees will identify and commit to what they'll start doing, stop doing and continue doing in the next 30 days 

To get more detailed information on this workshop, check speaker availability for your date or book a speaker for the Multiunit Leadership workshop, send information about your proposed dates and audience to jim@sullivision.com