Sullivision seminars

It's the 2nd decade of the 21st Century: are your Area Managers and Regional VPs supervising their markets and people with skills from the 1990s? If so, your people, performance and profits are not working at capacity. This dynamic, interactive and multimedia workshop will help transform your multiunit managers from good to great, guaranteed.

The content is based on brand new research involving 1500 high-performing multiunit franchisees, Area Directors and Regional Managers across 21 different brands and 4 industries. We’ll customize the presentation for your company, brand and objectives while we share and detail the do’s and don’ts of hiring, grooming, and developing your multi-unit leaders to the next level.

The “MEGATRENDS” presentation will focus on the 10 key customer, operations and industry trends that will affect our people, performance and profitability in the next 18 months. Far from a “crystal ball” approach to the future, this presentation will present heavily researched and proven consumer and operator trends in North America, and then detail how those trends are likely to directly impact or imperil your growth.

As our industry grows more complex and competitive, there’s an ever-increasing need to show managers how to realistically lead, rather than merely “manage”, the complex skills of people, performance and profitability within the framework of the typical 8-10 hour Shift.

This program will teach Unit Managers (and Multi-Unit Managers) the why, what and how of revenue-generating shift leadership in an increasingly competitive marketplace. The program content is based on detailed new research with over 480 high-performing General Managers who shared their best practices relative to planning and executing the revenue-driven, service-energizing and team-building shift. The program will combine lecture, video, discussion and shift “case studies” to measurably improve performance of both your new and “veteran” managers. This presentation is guaranteed—in writing--to increase sales, reduce costs, and measurably improve service.

Over the past several years, the number and variety of restaurants in North America has exploded. As a result, the average guest dines out up to 3 times more often than they did just a few years ago. This huge increase in dining occasions has caused some service to become homogenized. In many cases, the restaurant dining experience has become a routine process.

Tim Kirkland's acclaimed book, The Renegade Server helps restaurants and service teams stand out among the growing competition by turning dining back into an experience. Tim uses uncommon insights to identify and debunk outdated ideas regarding tips (no longer stands for "To Insure Prompt Service!") and salesmanship (the up-sell is dead?!) and replaces them with fresh, immediately usable techniques for increasing tips by driving sales, creating devoted regulars, and aligning the interests of the server, the guest, and the restaurant.