How to Plan and Execute Dynamic Pre-Shift Meetings

The foodservice industry’s most overlooked, misunderstood, and under-executed resource is the daily pre-shift meeting or “alley rally”. This interactive and multimedia workshop will examine the architecture of an ideal pre-shift meeting; how to plan it, lead it, and profit from it. Based on recent surveys of over 350 high-performing foodservice managers that Sullivision Inc, this program will examine the characteristics and commonalities of what the best managers do to execute the most profitable pre-shift meetings, day in and day out. This live presentation combines lecture, DVD examples, interactivity, best practices and shift “case studies” to measurably improve performance of both your new and “veteran” managers in the area of pre-shift meeting planning and execution. The team will re-think and re-enact (role-play) ideal pre-shift meetings for both the front-of-the-house and kitchen crew.

Target Audience

General Managers, Assistant Managers, Shift Leaders, Multi-Unit Managers, Executives, Owners, Franchisees at QSR, Casual, Family, Fine Dining, or Contract Foodservice.

Format

Offered in 1 hour, 90 minute, 2 hour, or Half-Day versions.

Takeaways

Attendees will leave the session with the following skills:

• Service and Selling: we’ll learn how to measurably improve service delivery, lower costs and increase incremental sales a minimum of 1%
• The 12 key topics for pre-shifts/The wrong and right way to plan and execute pre-shifts
• How to stage interactive pre-shifts based on dialogues, not monologues
• How to plan, stage and deliver effective pre-shift topics for every department: Servers, Kitchen Crew, Bartenders, Drive-thru or Greeter Teams
• How to engage and educate servers who come in later on staggered shifts and miss the “official” pre-shift meeting/How to stage and deliver an effective 30 second post-shift meeting
• Communicating across a multi-generational and multi-cultural workforce
• Best Practices: how to share key learnings from each pre-shift meeting with other managers

AND MUCH MORE!