Welcome to Sullivision.com’s exclusive resource page for Multi Unit Leaders!

The content in this section is aimed exclusively at multi-unit managers, franchisees and multi-unit operators. It’s based on our best-selling book and audiobook called Multi Unit Leadership: The 7 Stages of Building High-Performing Partnerships & Teams. Here’s some of the tools you’ll find on this page:

• Links to our FREE Leadership Assessment (click on link below )
• Free Quarterly Business Plan (short version)
• Free High-Impact Restaurant Visit Planner (short version)
• Overview of our new 2008 MUM Industry Survey
• Access to Multi U: our dynamic new E-learning course for Multi-Unit Leaders (click on link below)
• FREE demo preview of the MultiU e-learning course (see belwo)

Click Here for your FREE Multi Unit Leadership Assessment.

Click HERE to take the 6 hour long comprehensive Multi U e-learning course for Multi-Unit Managers. (Live and Ready to Rock!)


Click HERE to see the FREE DEMO of the Multi U e-learning course

Sullivision 2008 Multi Unit Manager Research Overview:

Here’s an executive overview of what our 2007 survey (completed February 2008) of over 500 foodservice multi-unit managers reveals:

--There are approximately 100,000 foodservice multi-unit managers working in North America’s 900,000-plus units/stores in the foodservice industry. 

--Effective leadership competencies are specific to an organization. This explains why some leaders exceed in one company but fail in another.

--Average industry tenure for MUM is 5.9 years. 

--Average number of units that foodservice MUMs oversee is 8. 

-- MUMs are overwhelmingly male (68%). 

--MUMs are collectively responsible for purchase decisions in excess of $800 million annually.

--The key challenges our MUM research subjects cited (in order of most frequent mention) are:

1. Staffing/ bench strength/ turnover.
2. Disorganization: time management, new technology.
3. Geography: too many stores across too wide a market.
4. Focus: shifting priorities from above, paperwork and data overload.
5. Ability to execute effective store visits. 
6. Learning how to better coach and train their associates.
7. Marketing (Limited Time Offers, etcetera).
8. Energy.
9. Work-Life-Family balance.
10. Personal development, training, “re-charging.” 

--The MUMs with the most profitable units visit each one at least weekly. 

--Most MUMs surveyed (91%) felt their company’s tools and training resources for their position are “below average” or “inadequate”.

--MUMs receive less annual training than hourly crew:

1. QSR hourly associates receive an average of 4 days of job-related training annually.
2. Full-service restaurant servers receive an average of 7.5 days of job-related training.
3. Unit managers receive an average of 18.5 days of job-related training.
4. Multi-Unit Managers receive an average of 2.5 days of job-related training annually. 

--The top 3 complaints GMs had about their MUMs:

1. Didn't reflect the culture of the brand, inconsistent temperament
2. Unit visits where MUMs worked positions rather than offering relevant direction, coaching and feedback.
3. Poor time management skills

Free MUM Templates and Value-Priced E-Books!

If you read our best-selling book on Multi-Unit Leadership, we refer often to our free online Quarterly Business Plan (QBP) template and High Impact Restaurant Visit template. You can find each of them below. We offer two versions of each template: 1) short version in free downloadable PDF format (registration necessary) and 2) expanded long versions in e-book format for a small fee. Here's how to get them:

Important: Because of the volume of downloads we experience, all of our free QBP and Restaurant Visit templates are stored at Adobe Online Services and require free registration before you can open the complimentary documents. Please click here and review the Read Me First document for a step-by-step instructions. Thanks.

* Click here to get the FREE Quarterly Business Planner (Short Version). Be sure to FIRST review the Read Me First document so you can open the free QBP planner.

*Click here to get your FREE High-Impact Restaurant Visit Planner (Short version) Be sure to FIRST review the Free Template Read Me First document so you can open the free Restaurant Visit Checklist.

*To order the FULL expanded e-book versions of the Quarterly Business Plan (19 pages) and High-Impact Restaurant Visit Checklist (9 pages) either separately or together at a great price (only $10.99 for BOTH), click HERE 

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Ways to Find & Retain High-Performing Team Members
Redefine your talent standards if necessary. But be aware of the negative effect it will have on training and retention.
Hire noticeably better people each time you hire. Make hiring right and retaining high-performers the Most Important Thing.
Hire tough and manage easy. Otherwise your only choice is to hire easy and manage tough.
Don’t lower your standards to fill a position. You will always pay for it later. Ever seen a great team in a bad store?
Do unto others as they would have you do unto them. Don’t just ask managers or employees “What do you need from us?” ask them “What are you trying to do?” and help them accomplish it. Be positive and have fun.
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Leadership Quotes of the Quarter: