Jeffrey Campbell, CEO, Coco's-Carrow's

"At our recent General Managers' Conference, Jim made a two-hour keynote presentation and led six smaller break-out groups...all focused on what it took to deliver a superior experience to our guests and to achieve true excellence in restaurant operations. Subsequent feedback indicated that Jim's were the best-received components of a highly successful three-day event. "But we didn't need the feedback forms to know how well Jim had connected with our people. The genuine, enthusiastic standing ovation he received at the end of his general session remarks spoke volumes. Jim's material is on target and realistic. His delivery is effective and memorable. And his passion for his subject is infectious. We all look forward to working with him again."

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