Tammy Hawk-Firestone, VP Marketing and Sales, Morton's of Chicago

"Jim Sullivan delivered the keynote address to our General Managers at our recent annual conference. Prior to his presentation he interviewed a cross-section of our GMs,visited several of our restaurants, and brought a true "insider's" perspective to his program. His ability to both define and execute the difference between service and hospitality, and how to energize and excite the whole team on a daily basis hit a home run with both our Managers and Executive Team."

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